Migrators Group  - Effective Consultancy for Today's Organisations

 

 

TRAINING WORKSHOP

BUSINESS COMMUNICATIONS

Duration       1 Day

Objectives   To provide a comprehensive overview, and understanding, of the skills, and most appropriate methods, needed when communicating  with customers, suppliers, stakeholders and the public.

Overview      The workshop will introduce highlight and discuss relevant topics, including:

Communicating effectively
Written communication
Verbal communication
Using E-mail efficiently
Data & Graphics as communication
Other types of communication

Presentations and reports
Preparing presentations
Writing reports
Emphasising the message
Response and feedback

Providing the message
Selecting the most appropriate method
Choice and  use of language
Choice and use of graphics
Providing further information
Receipt and feedback

Handling Responses
Obtaining the message
Understanding the meaning
Acknowledgement and receipt
Obtaining further information
Providing feedback

Internal communications
Providing written messages
Meetings and discussions
Other methods of communicating

Public speaking and writing
Preparing for public speaking
Providing press releases and other information
Assessing response
Handling difficult situations
Related courses    
Customer Relationship Management (CRM)           Improving Presentations

Presentation method
There will be a series of presentations and demonstrations relevant to the workshop and the business. After each presentation, there will be discussions to ensure the participants understand the issues. In addition there will also be a series of exercises, during which participants will be encouraged to relate their work to the presentations. Facilitators will also provide feedback on the exercises.

The  participants will also be encouraged to play an active role in the workshop. Participants will be encouraged to take part in a variety of exercises, as well as discuss various elements of the workshop and related issues.

Each participant will also receive a comprehensive set of notes relating to the presentations. In addition, the notes will contain a series of useful tips and check lists, which can be used immediately. A limited amount of direct support, via e-mail and telephone, will also be available from Migrators following each workshop.

This  training workshop is provided as an independent module, allowing it to be combined with other modules, as required.  If required, this workshop module can also be provided at a greater level of detail. 

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