Presentation method
The workshop is intended to be provided in a lecture format. The workshop will
include a high level of graphic and animated content. A variety of practical
examples and case studies will also be used, which will be current and relevant
to the workshop and the audience. Where possible, instructors will also provide
additional coaching and mentoring to students.
The participants will also be encouraged to play
an active role in the workshop. Participants will be encouraged to take
part in a variety of exercises, as well as discuss various elements of the
workshop and related issues.
Participants will receive a comprehensive set of notes
relating to the workshop, as well as tip sheets, checklists and other
supporting information, to take away for future reference.
This training workshop is provided as an independent
module, allowing it to be combined with other modules, as required. If
required, this workshop module can also be provided at a greater level of
detail.
This workshop module can be tailored to the requirements
of the organisation, and can be adapted to complement other training, or
change management related initiatives.
Related courses
Customer Relationship
Management
Managing Change
Outsourcing and
facilities management
Requirement gathering and assessment
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