Migrators Group  - Effective Consultancy for Today's Organisations

 

 

WORKSHOP

IDENTIFYING AND RESOLVING PROBLEMS

Duration 
1-2 Days (depending on level of complexity)

Objectives
 To provide remotely manages staff with the skills and knowledge necessary to be able to identify and resolve problems related to their work and remote operations. 

Overview
The workshop will introduce highlight and discuss relevant topics , including:
Problem identification
Defining problems
Assessing and categorising problems
Prioritising multiple problems
Finding out more information
Exploring the boundaries
Interrelated problems
 		Remote working with stakeholders
Obtaining more information
Using stakeholders to assess problems
Using stakeholders to resolve problems
Identifying preferred solutions
Comparing preferences with solutions
Obtaining solutions remotely
Video / Audio conferences
Effective use of the Internet
Local solutions
Remote access of computers
 Remote management problems
Help desks and technical support
Time zones and time management
Logistic problems
Technology support
Obtaining support
Support sources
Identifying and using external sources
Support from supervisors
Support from colleagues
 Resolving problems
Assessing the components of a problem
Handling multiple solutions
Identifying sources of help
Using novel approaches


Presentation method
The workshop is intended to be provided in a lecture format. The workshop will include a high level of graphic and animated content. A variety of practical examples and case studies will also be used, which will be current and relevant to the workshop and the audience. Where possible, instructors will also provide additional coaching and mentoring to students.

The  participants will also be encouraged to play an active role in the workshop. Participants will be encouraged to take part in a variety of exercises, as well as discuss various elements of the workshop and related issues.

Participants will receive a comprehensive set of notes relating to the workshop, as well as tip sheets, checklists and other supporting information, to take away for future reference.

This  training workshop is provided as an independent module, allowing it to be combined with other modules, as required.  If required, this workshop module can also be provided at a greater level of detail. 

This workshop module can be tailored to the requirements of the organisation, and can be adapted to complement other training, or change management related initiatives. 

Related courses   

Telecommuting     Technology          Communications       International Teams     

Leaders               Team Building           Culture

 

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