CASE STUDY  - WELFARE MODERNISATION PROGRAMME    

Organisation
National Government

Requirement
A national government has embarked on a series major initiatives to modernise its welfare services. This was undertaken in partnership with a major outsourcing services provider. A number of large programmes had been established to modernise all the key welfare areas including: child support, employment benefits, and pensions.

There was a need to ensure that the common programme management procedures were used. There was also a need to ensure that the various programmes co-ordinated with each other

Approach

	Assess the ways the partners worked and identify ways of working together
	Establish a series of dedicated Programme Offices
	Provide a common risk assessment and management process
	Develop a common programme progress reporting structure
	Develop a common planning and scheduling framework

Outcomes
Establishment or improvement of about 10 dedicated Programme offices

Introduction of common key procedures for management of the programme.

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