CASE STUDY  - IMPLEMENTING WEB PORTALS

Organisation
Mobile Internet Provider

Requirements

The portal provides Internet-enabled handsets (WAP Phones) with a new, low cost, internet based Mobile Service ISP. The customer experience is enhanced by offering customers that used the Portal the content and applications of a Global Internet Portal (GIP), for many of their lifestyle needs including:

	Portal Homepage and entry point into the site, including promotional marketing information
	Users own area to view Billing Summary data, as well as add and change personal information
	Access knowledge base, tutorials and FAQ in the support area
	Access internet banks and other e-commerce portals

Approach
The project website was designed as a virtual customer care website, which involved used Broadvision to produce online e-CRM and web content and WHL for producing WAP web content. Geneva was used for billing and Barron McCann was used for credit card transactions, the Portal had the following content:

	Confirm mobile internet strategy
	Confirm development of internet web pages, together with access and security elements
	Co-ordinate with partners regarding access and offers
	Co-ordinate publicity and ensure site availability
	Confirm provision and training of support staff
	Ensure testing and integration is complete

Outcome
Successful introduction of the live web portal in the middle of 2000, for the UK, with European launch scheduled for the end of 2000.

Migrators have also provided consultancy on similar topics, some of these include:

Implementing e-Business                      Introducing Mobile Internet Services

Migrators have also provided consultancy for similar organisations, some of these include:

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