CASE STUDY  - SELECTING COMMUNICATIONS SYSTEMS    

Organisation
County Council

Requirement
Modems were used to connect the main computer systems, at County Hall, with remote council offices and Police Stations. It had been found that some offices were having problems accessing the high priority systems, such as the Child Protection Register. As a result, it was decided to upgrade the remote council offices and Police Stations to ISDN connections. 

There was a need to select an ISDN package that would provide the flexibility and performance to meet the requirements of the business units needing access the computer systems at County Hall.

Approach

	Identify the ISDN packages that were available, by contacting vendors directly and attending ISDN Communication exhibitions
	Define, with the council business units, the business selection criteria, performance and functional testing for the ISDN packages
	Select suitable ISDN package suppliers and confirm initial findings
	Obtain samples from ISDN package suppliers for testing and evaluation
	Oversee the system and functional testing to provide verification of the criteria specified by the business units

Outcomes
Two ISDN packages were selected for use for the remote Police Stations and and council offices: One system was selected for high performance users, such as Police and Social Services. The second system was selected for use by council administrative staff in the remote offices.

Successful migration to ISDN data communications.

Migrators have also provided consultancy on similar topics, some of these include:

Bid Preparation for Projects          Implementing e-Business

Integrating e-Business                 Welfare Modernisation Projects

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